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What is a Head of Service: definition and role

The head of service is the linchpin of the life of the social or medico-social establishment. Located at the interface between management and teams, he is responsible for ensuring that the institutional project is respected and that the services provided to users are properly executed. Its supervisory functions are particularly strategic since it is involved as much in the organization of work as in the evaluation of personnel. It also has a role of appraising and controlling the financial resources used to carry out the missions.

An experienced social worker, he is the service expert. He stimulates and promotes ethical reflection within his unit. It ensures the development of professional skills, by proposing, if necessary, individual or collective training measures as part of continuing education.

Responsible for supervising users’ journeys, he ensures synergy within multidisciplinary teams and includes their action in a network of partners likely to facilitate referrals, in particular within the framework of support towards the open environment.


In his role as an intermediate manager, the department head is the essential step in internal communication. It analyzes ascending or descending information and transmits the needs. Through his observations, he is able to make orientation proposals to management and contribute to the development of the school plan.

With the restructuring of large associative systems into specialized activity poles (childhood, family, disability, etc.), the supervisory function is undergoing radical change. A growing number of department heads now supervise several complementary services within one or more institutions.

Main missions

  • Design and implement the service or unit project, in consultation with the team and management, taking into account the structure project and the assessment of user needs
  • Implement and promote a quality approach guaranteeing the implementation and monitoring of individual user projects
  • Evaluate the actions carried out by the service or by the unit
  • Supervision of a multidisciplinary team and human resources management Supervise and lead an educational team
  • Organize the work of the team, plan the activities of the service, coordinate therapeutic, educational and pedagogical interventions, and establish schedules
  • Provide technical support to professionals
  • Develop the individual and collective skills of members of the service or unit
  • Identify training needs
  • Participate in the preparation of job descriptions and the recruitment of teams
  • Prevent and manage conflicts between different professionals
  • Facilitate and lead team meetings
  • Set annual goals and evaluate results
  • Administrative and budgetary management Manage, distribute and plan the unit’s material and budgetary resources
  • Follow up on the administrative management of user files
  • Validate or supervise professional writings (monitoring summaries)
  • Ensure compliance with health and safety rules
  • Control the quality of the activities carried out
  • Prepare the unit’s activity report
  • Internal communication Collect, analyze and transmit information and proposals from the team or users
  • Disseminate information on legislative, legal and regulatory developments
  • Communicate management information and decisions to field teams
  • Report to the management team on the unit’s activity and collaborations with partners
  • Participation in the structure project Contribute to the analysis of the environment of the unit or service with the management team.

Technical skills

  • Good knowledge of the socio-institutional environment.
  • Mastery of project methodology.
  • Ability to build and write analyzes, formulate proposals, develop individualized projects.
  • Good knowledge of the rights and obligations of users (law of January 2, 2002), ability to put in place procedures to ensure that they are respected.
  • Methodology and tools for analyzing and diagnosing user needs.
  • Solid bases in management techniques.
  • Good mastery of group facilitation and meeting management, communication and negotiation techniques.
  • Ability to help professionals to distance themselves from their professional practices.
  • Ability to develop a budget.

Personal qualities

  • Personal and professional charisma
  • Analytical and decision-making skills
  • Ability to anticipate and organize
  • Mastery of evaluation processes, expertise on social policies

Hierarchic reattachment

It carries out its missions under the responsibility of the managing director of the managing association, and by delegation of the president
Head of department in the local authorities (Department of solidarity in most general councils …)
The human resources department in the health facilities

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New OnePlus 9RT: Specs, launch date, colors revealed

OnePlus hasn’t said how much RAM the 9 RT will feature, however Geekbench has shown that it will sport 12GB of RAM. However, an 8GB variant will almost certainly be available.

Shenzhen [China]: The OnePlus 9 RT’s launch date and specifications have been revealed by OnePlus ahead of its official announcement.

According to GSM Arena, the OnePlus 9 RT will go on sale in China on October 13, or next week.
Although the new OnePlus smartphone will be unveiled in China first, it is expected to make its way to India as well. In India, the OnePlus 9 RT has yet to be announced.

The Snapdragon 888 SoC will power the OnePlus 9 RT, which will be paired with LPDDR5 RAM and UFS 3.1 storage. It will have a 120Hz E4 screen and a 4,500mAh battery that will charge at 65W. The primary camera on the 9 RT will be 50 megapixels.

OnePlus hasn’t said how much RAM the 9 RT will feature, however Geekbench has shown that it will sport 12GB of RAM. However, an 8GB variant will almost certainly be available.


The phone maker also revealed that the 9 RT will be available in two colour options: black and grey, and that pre-orders will begin on October 13 in China, with the first sale on October 19.

We’re still four days away from the launch, so expect more information regarding the OnePlus 9 RT in the days leading up to it.

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Meaning of CEO, COO, CFO, CIO, CTO and CMO: Calling each executive by name

The adoption of business terms and technicalities from English-speaking organizations is increasingly widespread, and acronyms that describe executive positions are often favorites when used by those responsible for the areas of the company. The use of acronyms such as CEO, COO, CIO, CTO and CMO has become widespread, both in more traditional organizations such as startups and other technology-based companies.

But what is the meaning of these acronyms?

If we pay careful attention to its definition, we will see that the meaning of CEO and the rest of the management figures of companies are much simpler than you thought.

What is the CEO of a company?

The CEO of a company is the acronym corresponding to the acronym for Chief Executive Officer, which in Spain we usually know as CEO or Executive Director. He is the head of administrative management and direction in the company.

Who is the COO?

It comes from the Chief Operating Officer and can be translated as Director of Operations or Chief of Operations, responsible for the daily operations of the company such as production, logistics, etc.


What does CFO stand for in English?

CFO is the abbreviation for Ch IEF Financial Officer. In our business culture it corresponds to the Chief Financial Officer and his responsibility is the economic and financial planning of the company based on the objectives established by the board of directors, generally made up of those responsible for each area that we are analyzing in this post.

What is the CIO of a company?

It comes from the acronym for Chief Information Officer. Their role is attributed to the person responsible for the company’s information technology systems and usually falls into different professional profiles depending on the organization’s structure. Thus, the position of CIO may be the counterpart of the systems manager, although there is ambiguity in its implementation and it is often confused with the CTO, which we explain below.

What does the acronym CTO stand for?

It is the abbreviation of Chief Technology Officer and it is usual to give it the same treatment as the system manager in an erroneous way by many companies. The main difference is that while the CIO is responsible for the company’s information services at the process level and from the planning point of view, the CTO is the technical person in charge of the development and correct operation of the information systems from the point of view of execution.

What is a CMO in a company?

It corresponds to the acronym of Chief Marketing Officer and its translation in our business language is that of Marketing Director as the head of sales and product development, among other functions.

Its application in practice is different according to the structure of each organization, and there may be various combinations in the hierarchy of these executive positions. In general, the meaning of CEO of the company falls on the highest part of the organization and has as subordinates the executives responsible for each area, who report directly to this CEO to make his decisions. However, in other organizational models, the position of CEO held by its president as the visible image in communication and public relations of the company, delegating the highest decision-making authority to the COO.


The meaning of CEO extends

This definition nomenclature of executive positions in companies does not end here. Many of these terms did not exist a few years ago, and the increasing specialization of departments in large organizations gives rise to new positions, which after the meaning of CEO and the other positions that we have seen evolve into new figures such as the CSO (Chief Science Officer), CCO (Chief Commercial Officer), CLO (Chief Legal Officer) among many other definitions of executive positions.

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Coworking: Need or Opportunity?

Many times when it comes to undertaking we see that there are a great multitude of impediments that stop our initiative.

One of the most obvious, especially in times of crisis, is financing. That is why a work modality called coworking has proliferated in Spain for a few years. But what is coworking?

The foundation of coworking is to bring together professionals from different fields in the same space where they can develop their activity, which means significant cost savings. In other words, it’s like having roommates with whom you share expenses.

Surely, you have heard a friend talk about a coworking space, collaborative work, cost savings, … So far great, but the philosophy that underlies this type of work is even broader. The work tends to be increasingly multidisciplinary and many times, as entrepreneurs , we cannot cover the requests of a potential client.

We are going to put an example. Let’s imagine that we are a freelance professional specialized in Online Marketing and we have several accounts as a Community Manager.


As you are self-employed, but you are not motivated either by being in your pajamas all day locked at home listening to music, or worse, some gossip program that they give in the morning on TV – not to mention going to work in a library where the WIFI is slower than on your first Smartphone – you decide to try a coworking space where you have all the comforts for a small price and from which you can always “run away” if things don’t go well for you.

One fine day comes the opportunity to create a Social Media plan for a company. Within this Plan the creation of a corporate blog, the creation of videos,… to which you obviously answer: “no problem!” Is contemplated, since it is an opportunity that you cannot miss.

Once you dismiss the client, you sit in your chair and a cold sweat starts to run down your forehead thinking “now how do I do all this?”

From its programming, database creation, corporate identity creation … to the creation of promotional videos and a long etcetera.

Suddenly you raise your head like a meerkat in the African savannah and you see Nika, that nice girl who is a web designer and a little further on you see Alfon, that “compi” with whom you go out for beer on Fridays when you finish ” currar ”and it turns out that in addition to working as an illustrator, he has a hobby which is making videos, especially for his friends, and on top of that, it’s really good!


Et voilá! You already have a fully qualified team to carry out your project… and who knows if a future company. This idea is what underlies the coworking philosophy : Being able to create flexible collaborative environments that adapt to the needs of projects or clients.

Obviously, cooperative work has its advantages and disadvantages. Creating a multidisciplinary team for a project can be complicated, since managing the team is not an easy task when the participants do not share a mutual philosophy or common goals. Therefore, it is important to create a team that complements each other both on a human and professional level, and above all that wants to move the project forward.

From my own experience, if you want to develop your own project and do not have funding , it is better to make it very clear to the participants the delivery times and what their role in the team is. Otherwise, you will end up spending more time trying to coordinate people than working directly on your project.
“Luck is what happens when preparation and opportunity meet and merge.” Voltaire

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